Customer Protection Guarantee
14-Day Easy Return & Refund Policy
Shop with total confidence. If your item arrives damaged, defective, or incorrect, you can request an easy return or exchange within 14 days of delivery with 100% free courier pickup.
01
Submit Request
Select order from account dashboard and submit return reason with pictures.
02
Pack the Item
Ensure product is in original manufacturer box with tags and accessories.
03
Courier Pickup
Our rider will pick up the parcel from your doorstep completely free.
04
Fast Refund
After quality inspection, refund is sent via JazzCash, EasyPaisa, or Bank in 2-4 days.
Refund Channels & Timelines
| Payment Method | Refund Channel | Timeline |
|---|---|---|
| Cash on Delivery (COD) | JazzCash / EasyPaisa / Bank Transfer | 2 - 4 Business Days |
| Debit / Credit Card | Reversal to Bank Account | 5 - 7 Business Days |
| Store Credit | Sajanza Wallet Voucher | Instant (within 2 hours) |